Terms and Conditions

Last Updated: January 1, 2025

Welcome to

Gerhardt Floors LLC

("we," "us," or "our"). By engaging our services, you ("Client") agree to these Terms and Conditions.

1. Services Provided

With 10+ years of experience, we specialize in:

Hardwood floor installation & refinishing(sanding, staining, sealing)Laminate, vinyl (LVT), and tile flooring installationFloor repair & maintenance(water damage, squeak fixes, board replacement)Custom flooring solutions(design consultations, specialty finishes)

2. Estimates & Payments

Free Estimates: Provided in writing; valid for30 days.Deposit:50%required to book (non-refundable if Client cancels within7 daysof project start).Payment: Balance due upon completion(cash, check, credit/debit with3% fee, or financing viaProgressive Leasing).Late Payments:1.5%monthly interest after15 days.

3. Scheduling & Cancellations

Lead Time:2–4 weeks for installations (varies by material availability).Cancellation:48-hour notice required; deposit forfeited for late cancellations.Delays: Due to weather, supply chain issues, or unforeseen structural problems will be communicated via phone/email ([email protected]).

4. Client Responsibilities

Clear the work area of furniture/obstructions24 hours prior.Provide safe access (e.g., secure pets, remove fragile items).Disclose existing issues (e.g., moisture damage, uneven subfloors)before work begins.

5. Warranties & Liability

Materials: Covered by manufacturer warranties (25 years for hardwood, 10 years for laminate).Workmanship:5-year warrantyon installations/refinishing (excludes damage from improper cleaning/flooding).Liability: Fully insured for damages caused by our negligence.Not liablefor pre-existing conditions or hidden defects (e.g., mold, termites).

6. Property Conditions

Dust/debris: Refinishing generates dust; we useplastic barriers & air scrubbers but recommend covering electronics.Ventilation: Clients must ensure adequate airflow (open windows/fans).

7. Dispute Resolution

Claims must be submitted in writing to [email protected] within 7 days of service.Mediation(viaAAA) required before litigation (Florida law applies).

8. Communications

By providing your phone/email, you consent to service-related

SMS/emails

(e.g., scheduling, invoices). Opt out:

SMS: ReplySTOP.Email: Click unsubscribe.

Terms and Conditions

Last Updated: January 1, 2025

1. Services

Serving NJ for 10+ years

, we provide:

✔Hardwood Flooring: Installation, refinishing (sanding/staining)✔Engineered/Laminate: Installation & repair✔Tile & LVT: Full-service installation✔Specialty Services: Subfloor prep, moisture testing (required in NJ coastal areas)

2. NJ-Specific Policies

Estimates: Free written quotes valid for30 daysDeposits: 50% required (non-refundable within7 days of start)Payment: Balance due upon completionAccepted: Cash, Check, Credit Cards (3% fee)NJ Sales Tax (6.625%) applies to all materialsCancellations: 48-hour notice or lose deposit

3. Warranties (NJ Compliant)

ServiceWarranty PeriodHardwood InstallLifetime
on workmanshipRefinishing5 yearsLaminate/Tile10 yearsExclusions: Water damage, improper maintenance

4. Client Responsibilities

Remove all furniture/items from work areasProvide clear access (minimum 36" pathways)Disclose known:Asbestos (common in NJ homes built before 1980)Lead paint (required by NJ law for pre-1978 homes)Moisture issues

5. Dispute Resolution

All claims must be filed in writing within 14 daysNJ Small Claims Court for disputes under $3,000Binding arbitration inBergen County, NJ for larger claims

6. Communications

SMS/email for appointments & updatesOpt-out anytime: Text STOP to (732) 567-5606 and [email protected]

Privacy Policy (NJ Compliant)

Data Collection

We collect:

Contact info (name, address, phone)Property details (sq. footage, flooring type)Payment info (processed viaStripe)

NJ Consumer Rights

Request records of your data (free annually)Opt-out of data sharing (we never sell info)Delete non-essential data (email request)

Security Measures

Encrypted payment processingSecure document storage (NJ-based servers)Regular cybersecurity audits

Contact

For privacy questions:

📧

[email protected]